Duty Managers Course – Licence Controller Qualification (LCQ)

The Duty Managers / Licence Controller Qualification (LCQ) is the course that teaches you all the in's and outs of the Sale and Supply of Alcohol Act 2012. Our highly knowledgeable trainers deliver the course with high energy and not straight out of the book like others. Our trainers not only teach you the laws but also pass on their personal hospitality experience and top tips for running a responsible licensed establishment. On completion of the LCQ Course you can then apply for your General Manager's Certificate with the District Licensing Committee ( Local Council ). After a successful short interview at the council they will issue you with your General Manager's Certificate - Job Done.

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Power Hour – Responsible Hosts / The Customer Experience

Does your team need a refresh / rev up? Power Hours are quick and to the point in-house training sessions. Sharpen up on Host Responsibility regulations or find out how getting your team engaged can it enhance the overall customer experience.

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Consulting

We offer a wide range of different tailor made consulting to suit every hospitality business. Some of our services include: Service Standards, Up selling, Training programmes, Drinks Menus, Menu Descriptions, Restaurant Interiors/Layout, Product Knowledge, Marketing and many more. Lets see how we can help improve your hospitality business.

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Mystery Dining

Our Mystery Dining program can uncover a world of valuable information that you may of never known about. Remember alot of your friends will always say nice things, but our trained and experienced mystery diners are on the look out for the small things that count, the things that could make it an outstanding experience or a not so great one. So get in touch and we can tell you more.

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Liquor Licence Applications

Want us to take the hassle out of getting a liquor licence for your business?. We have friendly consultants that can take care of the whole process for you, which will leave you more time to focus on getting those other things sorted.

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Under Age & Intox Visits

Want to test your staff out? We have fully trained fresh faced actors (over 18yrs old) who can visit your business regularly and assess them to see if your staff serve a minor and/or an intoxicated customer, just like a real CPO/Controlled Purchase Operation that the Police do. Written reports after every visit so that you can track and see what trends are occurring. This service could help towards not getting stung for that $10,000 fine or maybe even more.

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James Bennie

James Bennie

Managing Director

Head Honcho, leading the team to great things.

Ash Visvanathan

Ash Visvanathan

Trainer & Consultant

Ash is a leader in the Auckland restaurant scene and now is also sharing some of his trade secrets.

Craig White

Craig White

Educator Extraordinaire

Craig is based in the Shaky City of Christchurch and has the south island covered.

Joanne Howard

Joanne Howard

Liquor Licence Consultant

Want to get a Liquor Licence? Joanne has you covered nationwide

Mike Fowler

Mike Fowler

Trainer & Consultant

Mike's been in the Bar game for years, now he's passing on his world of knowledge

 

Training locations

Wellington

The Greenman Pub

: 25 Victoria Street, Te Aro, Wellington

Auckland

The Horse & Trap

: 3 Enfield Street, Mount Eden, Auckland

Christchurch

Becks Southern Alehouse

: 155 Colombo St, Sydenham, Chch